Frequently Asked Questions

Assurement is a Danish software company. Our platform turns work carried out on site into finished documentation, through three modules: Lite Report, DS 1140 and Quality Assurance. Lite Report is available today; the other two are in development.

Anyone who has to document work on site (carpenters, masons, installers and other trades), together with the project managers and administrators who set that work up.

It depends on your role. Setting up a project and building a report is office work: you need to be comfortable using a computer, uploading files and typing. Carrying out a task on site is not. You open the app on your phone, photograph what you did, and submit.

Yes, with a division of labour. Company administrators and project managers set up projects and reports on the web, and can follow progress, task status and communication notes on mobile. Workers on site work entirely from the phone.

Lite Report produces any report you need. You name it and define its headings, and it comes with professions, control plans and control points. DS 1140 covers structural documentation and Quality Assurance covers the KS handbook. Only Lite Report is available today.

iOS 14 through iOS 26, and Android 13 through Android 17.

On the App Store and on Google Play. The links are in the footer of this site. Create your account on the web first, then sign in on your phone with the same details.

Yes. Book a free 30-minute online demo at a time that suits you on the Book a demo page.

Yes. We offer training and demos as a paid service. We are putting the training programme together now and it will appear on the website shortly.

149 DKK per report, excl. 25% VAT (186,25 DKK incl. VAT). Creating an account, setting up projects and documenting on site are free. You pay only when you generate a report.

You pay per report. There is no subscription, no minimum and no commitment.

If you are a freelancer without a CVR number, sign up as a private person. If you have a CVR number, sign up as a company.

You can pay online, or transfer the amount from your bank account and email our support team. Either way the report becomes available to download in the web application.

Under Billing in the web application, where your invoices are kept for you.

No. A report only becomes a paid report after you deliberately add it to the cart and complete the payment, so it cannot happen by accident.

Add the report to the cart and complete the payment. It is then available to download from the web application.

Your reports remain accessible in the web application. Once a report has been paid for, you can also download it and keep your own copy.

Open Profile in the app and choose Delete account.

Contact our support team and we will change it for you.

No. Each company needs its own account.

Not yet. The app currently needs a connection to register tasks and upload photos. Offline mode is on our roadmap, so you will be able to work in areas without coverage and sync when you are back in range.

When you photograph evidence, the latitude and longitude are captured with the photo and attached to the report. That is what lets a report show not just what was documented, but where.

Yes. Each photo carries the date, time, latitude, longitude and place name on the image itself, so a report shows not only what was documented but exactly where and when.

No. Evidence photos are taken with the camera inside the app, which is what lets every photo carry its own date, time and position. Documents and drawings are a separate matter and are uploaded from the web application by R1 and R2.

Yes. The mobile app supports a PIN, fingerprint and Face ID.

You can see who started it. Ask them through the report's communication notes to cancel their attempt, and the task becomes available to start again.

Yes. Cancel your attempt on the same task and it returns to open, so you or a colleague can start it again.

No, submitting is final. Before you submit you can swap photos, change the markings you have made, or cancel your attempt altogether, so check the evidence before you send it.

The task moves to deviation, so it stays visible and can be followed up rather than quietly going missing.

Yes. A project can have as many participants as it needs, each working on their own assigned tasks.

R1 is the company administrator, who manages the company, its users and its projects. R2 is the project manager, who sets up projects, reports and tasks. R5 is the field worker, who carries out assigned tasks on site. Alongside these you can invite external stakeholders with limited permissions.

Yes. You can invite a subcontractor or any other external party from the web application, and they are onboarded as an external user on that project.

Yes, through three permissions in user management. Read is the default and lets them see task details and project material. Communicate adds access to the report's internal communication notes. Register gives them mobile access so they can carry out tasks themselves.

Yes. Administrators can review activity with timestamps.

There are two levels. A company administrator removes a user from the company in user management, which takes their access away altogether. A project manager removes someone from a single report under its participants, which leaves their account untouched.

Yes. Lite Report comes with professions, control plans and control points, so a report can be structured around the checks your trade actually performs.

A control point is a single thing to be checked and documented. Control points are grouped into a control plan, and each one becomes a task a worker carries out and evidences on site.

Yes. Alongside the standard control points you can create company control points and custom control points during setup, and assign them as tasks.

A profession determines which control plans and control points are loaded when you set up a report, so a carpenter and an installer each start from material relevant to their own work.

An administrator or project manager creates the report on the web, adds participants and material, and assigns the tasks. Workers carry those tasks out on site, photographing and describing what they did. Their registrations become the finished report.

Yes. Reports carry your own logo, so the documentation you hand over is presented as your company's work.

The people whose signatures are needed upload their signature once. When the software asks for a signature, they click the sign box and their stored signature is bound to that place and carried through to the final report.

Yes. You name the report and define its headings, which is why the same engine covers inspections, handovers, functional testing, deficiency reviews and complaints.

Drawings must be PDF. Documents can be any ordinary file type.

In the project's shared cloud storage, reachable from both the web application and the phone, so everyone works from the same material.

You can export the report itself.

No, and that is deliberate. There is no delete function, so documentation cannot be lost to an accidental tap.

For as long as the account exists. Reports are kept in the web application until the company administrator deletes the account.

No. Lite Report supports your company's documentation, but it does not replace project-specific control plans or other requirements where BR18, DS 1140 or the contract material sets particular demands on the content, scope and approval of the control.

On AWS in Northern Europe. Your project documentation stays within the EU.

Yes.

Only our super administrator, and only billing data.

Enter your email, choose PIN or password, type it in and tap Sign in. If your device is remembered you get the PIN quick-login screen instead, so just enter your PIN. If updated terms are waiting, accept them to continue.

Use Forgot PIN on the login screen to start recovery. If you are locked out completely, your company administrator can help you back in.

The Home screen shows the site you are currently working on. Tap it to switch, or open the Sites tab to see every site assigned to you and pick one.

Open the Tasks tab, or open a report and choose Tasks. Tasks are grouped into Checklist Tasks, Registration Tasks and Other Tasks. Each card shows the title, which report and site it belongs to, its status, and whether you can start it.

Open the task card and tap Start task. The task then shows as In progress by you, and everyone else on the project sees that you have it.

From the task, open the camera. Allow camera and location access the first time you are asked. Frame the work and capture. You then get a review screen: tap Retake if the photo is unclear, or Save to attach it as evidence.

Yes. A task's evidence area takes photos, written comments and markup together, so you can annotate a photo and explain what it shows instead of leaving it open to interpretation.

Yes. Open the image in Image preview, zoom in with the on-screen controls, and draw straight onto it to circle exactly what you mean. Markings on photos and on drawings can both be changed right up until you submit the task. The mark is saved with the photo, which also keeps its date, time, latitude, longitude and location.

Read the instructions, check the profession, control and building-part details, add your photos and comments, then tap Submit.

Tap Cancel attempt before you submit. The task returns to open, so you or a colleague can start it again.

The app shows an overdue message automatically. Add a reason for the deviation, set a new completion date if one is needed, save, and carry on with the work.

Open the report and choose Drawings, then tap a drawing to preview it. Use the zoom controls to inspect detail.

Open the report and choose Documents, then tap any document to preview it. R1 and R2 can also upload and remove documents here.

Open the Notes tab and pick the report. Notes are the internal thread for each report, with All, Sent, Received and Drafts filters and a search across subject and body. A note shows who sent it and their role, and can carry photo attachments. Reading needs access to the report; writing needs COMMUNICATE permission.

Open the Alerts tab, find the invitation and tap Accept invite, or Decline if it is not meant for you.

Open Profile and switch on biometric unlock. You can turn it off again in the same place.

Open Profile and choose Change PIN.

Open Profile. You can add, change or remove your photo, update your phone number, and switch role if you hold more than one.

Your mobile access has been removed or suspended. Contact your company administrator if you should still have it; otherwise sign out.

The setup your project manager prepared: the selected profession, the control plan, the control type, the control point number, the activity, and the building parts involved, with images where they exist. A badge marks control points your own company created.

Choose New Site/Project. Enter the name, start date and address along with a contact person, email and phone. Confirm your licence, add the participants from your company, then select Create Site/Project. Everyone you added receives a notification.

Open the project's reports and choose New report. The wizard covers the report type and report ID, the title and details, who to invite, a description, uploading documents and drawings, and finally which tasks to create. Everyone included gets a New report notification.

Participants are added in the New Site/Project wizard and in the Create Report wizard, and afterwards from Report Overview → Participants, where you can add or remove them.

In the invite step choose External, pick the stakeholder type, set their permissions and send the invitation. They are onboarded as an external user on that project. An external participant you have invited before can be reused.

Either during the Create Report wizard, or afterwards from the report's Documents and Drawings screens. Drawings can be given a floor or level.

Open Tasks from Report Overview. Draft tasks appear with a Draft chip. Open a task to review its setup, add whatever it needs, save the draft, then return to the list and select Assign task.

Open the task detail before assigning it and add a custom control point. You give it a control type, a control point number, the activity, and the building parts it relates to.

From Report Tasks select Assign task and confirm. The tasks then appear in the mobile app for eligible R5 workers and for external stakeholders who have REGISTER permission.

No. Once a task is assigned its setup is locked, so finish the setup and add any custom control points before you assign it.

The Deviations screen in the project workspace. It gathers deviations raised from mobile, tasks past their completion date, and formal deviation records. Each record carries a description, a classification (Design, Execution or Documentation), a status (Open, Under review, Accepted, Rejected or Closed), and whether it blocks work.

Draft is still being set up and Active is in progress. Completed means the work is done and Paid that the report has been paid for. Ready for Review and Final cover review and sign-off, and Archived is closed out and kept for the record.

The Activity Log, at project or company level. Each entry shows the timestamp, the event, who caused it and which item it relates to, with Load more for older history.

The company administrator opens Users. You can see every user with their role and status (active, pending, disabled or archived), invite new users, change roles, disable or archive access, and take back an invitation that has not been used.

If you have forgotten your password, choose Forgot password on the login screen, enter your account email and follow the recovery instructions to set a new one. If you still cannot get in, call +45 31 41 81 38 or request a callback from the support page.

The company administrator opens Master Data and selects a profession. The control plans, control points and building parts for that profession are listed there, and they feed report and task setup.

The company administrator opens Company Settings to choose between single-person and company access, set the main email and phone, name the primary contact, and pick a profession to review the related master data. Save changes when done.

Plan & Billing shows your current plan, your project allocation and whether payment is outstanding, along with the action to complete it.

The Contacts screen holds the project directory used for notes, report delivery and exports. You can add and edit contacts, convert a contact into a user account, archive one, search the list, and export it as CSV.

Open Reports from the sidebar. The repository shows reports from every project you can access, with filters to narrow the list.

Both the mobile app and the web application carry an EN/DA toggle in the header, so you can switch between English and Danish at any time and the screen changes immediately. A project also carries its own default, set in Project Settings.

If the app is closing on its own, freezing or will not start, call our support line on +45 31 41 81 38, or request a callback from the support page and we will ring you back.

Check your spam folder first, since invitations often land there. If it is not there, request a callback from the support page or call us on +45 31 41 81 38.

If you have a problem we have not covered, or you would simply rather speak to someone, call +45 31 41 81 38 during business hours, Monday to Friday 8:00–16:00. You can also email info@assurement.dk or request a callback from the support page.